Privacy Policy

At One 2 Mum Physiotherapy, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you book our services online.

1. Information We Collect

• When you book an appointment with us, we may collect the following personal information:
• Full name
• Date of birth
• Contact information (phone number, email address)
• Health information relevant to your physiotherapy treatment
• Payment details (for processing your booking)

We collect this information to ensure we can provide the best possible care for you.

2. How We Use Your Information

We may use your personal information for the following purposes:

• To manage your appointments and treatment plans
• To communicate with you about your bookings, reminders, or any relevant updates
• To process payments securely
• To comply with legal obligations and ensure regulatory compliance

3. How We Protect Your Information

We take your privacy seriously and have implemented security measures to protect your personal information. This includes:

• Secure storage of your personal and health data in compliance with Australian privacy laws
• Restricting access to your personal information to only authorised personnel
• Regular review and updates of our security protocols

4. Sharing Your Information

We will never sell, rent, or trade your personal information. However, we may share your information:

• With your consent, when coordinating care with other healthcare providers (e.g., referrals to specialists)
• When required by law (e.g., in response to a legal request or regulatory requirement)

5. Your Rights

You have the right to:

• Access, update, or correct your personal information
• Request that we delete your personal information (subject to legal obligations)
• Opt-out of any marketing communications (though we do not engage in unsolicited marketing)

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we will notify you if the changes are significant.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, or how we handle your personal information, please contact us at:

Email: hello@one2mum.com.au
Address: 25 Wests Road, Maribyrnong, VIC 3032